Subscription information

Posted March 1, 2006 10:51am

TheresaGriffin writes...

Is there a way to add my paid subscriptions to the TOOLS-SETTINGS-SUBSCRIPTIONS area other than those already listed? Shouldn't there be a tab that allows that?

I subscribe to several online databases (;, etc.)that do not show up; after reading through all 200 FAQs and the manual, I don't find this subject addressed.[:I]

Theresa Griffin

Southern California

On 2006-03-01 11:03am GenSmarts replied...

It's not a tab, but rather in the tools menu - TOOLS...CUSTOMIZE RECORDS... is the way you add additional things not covered in the base product.

FYI - Some of the ones you mention are already there, though... NEHGS is and the Heritage Quest setup supports access via Godfrey.

On 2006-03-01 12:03pm TheresaGriffin added...

I'm a member of Godfrey and you should know that they lost the Heritage Quest contract. HQ is no longer available through them.

Theresa Griffin

Southern California

On 2006-03-01 12:14pm GenSmarts replied...

HQ continues to be available through Godfrey for those that had Godfrey memberships prior to Dec. 27, 2005 or there abouts... That is supposed to be good through 2006.

A good reference for other places to get HQ access is:

On 2006-03-01 12:14pm TheresaGriffin added...

I don't mean to be combative, but please read my response and then answer my orignal question fully.[8)]

The answer posted to your 200 FAQ site tells us to go to the Tools, Settings, and Subscription menu to add our personal subscriptions; that's what I did, it didn't work, and that's why I made the effort to write. Your response was that it's not a tab, but under Tools and Customize Search. Please take a minute and actually do that yourself; you'll see there isn't any such option. There is only Tools and Customize Geography or Customize Records. The Customize Records option does not allow me a place to add my subscriptions.

Many times people who work with these types of programs on a daily basis don't take the time to actually perform the suggested steps; this leads to a lot of frustration with users who are very careful to follow the instructions exactly.

Theresa Griffin

Southern California

On 2006-03-01 12:32pm GenSmarts replied...

(Sorry typo in the previous response - CUSTOMIZE RECORDS, not CUSTOMIZE RESEARCH)

No, there's not a way to change the subscription list in the current version. But you can have GenSmarts analyze for things it doesn't currently have inventoried, that's done through TOOLS...CUSTOMIZE RECORDS... I assumed that's what you were trying to accomplish.

We have subscription settings for everything we have inventoried. Adding a subscription won't have any effect unless there's a records inventory associated with it... CUSTOMIZE RECORDS is how you add a records inventory. In the current version, since any CUSTOMIZE RECORDS are personal in nature, there is no subscribe yes/no. So, in the current version, no, the ability to add to the subscription list doesn't make sense. When we get the next version of CUSTOMIZE RECORDS out, assuming it adds the notion of associating RESEARCH LOCATIONS to your custom inventories... then the ability to denote subscription status would make sense.

On 2006-03-01 12:37pm TheresaGriffin added...

Thank you. I understand. One more question: how often do you update your inventories? For example, adds new databases daily. Does GenSmarts automatically update so the program knows that the cemetery records (for example) for Ontario, Canada, which weren't available through yesterday, are now within the Ancestry database?

Theresa Griffin

Southern California

On 2006-03-01 12:44pm GenSmarts replied...

Typically, a major update every few months and minor updates in between. That includes both program features and inventory changes. We don't re-inventory things like that often however. On something like that, we probably average a "re-inventory" every 12-18 months.

On 2006-03-01 12:48pm TheresaGriffin added...

I see. Thank you for your time.

Theresa Griffin

Southern California


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