mrjones writes...

I liked the trial version so downloaded the full product. I began having a problem with logging onto the internet-and getting an error. So I finally did a system restore and it has rectified the problem. I don't know if I should download the software again. Has anyone else incurred this problem.

On 2005-03-19 7:07pm GenSmarts replied...

We've seen an "automatically applied" patch recently from Microsoft that rendered internet connectivity unworkable. Specifically, this patch broke DHCP, so the machine couldn't get on any network. And this was on a freshly installed Win XP machine with SP2.... go figure. If I had to guess, I'd say some maintenance got applied to your PC and broke it. That's also consistent with a system restore fixing the problem.

I don't see how it could be related to GenSmarts at all. GenSmarts doesn't install or modify any system files, and doesn't change any Windows system settings. Actually you can install GenSmarts by simply copying the program folder from one machine to the next. So the only time GenSmarts should have any affect on your system at all is when it's running, and even then it shouldn't affect anything else, except as a byproduct of using using some memory and CPU.

Also there's no difference in how GenSmarts interacts with Windows in the trial versus paid version, so that's another indication that your issue has nothing to do with GenSmarts.

I don't think a system restore uninstalls any applications, so GenSmarts is likely still installed in it's program directory (C:\Program Files\GenSmarts). It may restore menus and desktop icons, so you may have to navigate to the GenSmarts program directory and run GenSmarts.exe directly, or re-install to get the menus and desktop icon back.

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Tags:  Family Tree Maker  

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