As GenSmarts is an knowledge transmission product, we do not offer any refunds once a purchase has been made. In plain words, you can't get advise from the product and then decide not to pay for it because you don't agree or don't value the advise it gives you.
It is your responsibility to provide the skills and the environment necessary to install and use the software. In plain words, you can't get a refund if you don't know how to download and install internet software and didn't purchase a CD.
Please use our free trial version if you have any questions or concerns about what the product is and what type of advise it provides.