Anybody can download GenSmarts from our website, but only customers purchasing a downloadable edition are given the activation name/key required to make it run. If you're being prompted for a name/key to run GenSmarts and you don't have a name/key, there are several possible explanations:

Problem) You purchased a GenSmarts CD (which doesn't need a name/activation code) from another website or company, but are trying to downloaded and install the GenSmarts Full Edition from our website...
Resolution) Don't download - install from the CD you purchased, then go to our version history page if you need to upgrade to a later version. We won't have any way of authenticating your purchase since it wasn't from our company.

Problem) You're trying to install on a MAC using Virtual PC and it won't accept your name/key.
Resolution) Use a real PC or see our forum for how to work around the bugs in Virtual PC.

Problem) You're installing from your CD, and before any files are copied you're prompted for a name/key.
Resolution) It's rare, but it could be that a previous GenSmarts installation is confusing the CD installation process. Press CANCEL and if this is the case, the installation will continue normally.

Problem) You've carefully pasted in your KEY, but it's not valid.
Resolution) You were assigned a NAME value as well as a KEY and they both have to be precisely as specified. Use the NAME value assiged with the key. It may or may not be your name.

Problem) You've tried typing in your key a couple of times and it's not valid.
Resolution) Typing? You're not following the directions - copy and paste. Having us mail you the same name/key you already have won't help. Reread the directions and try again.

Problem) You were using GenSmarts on your old computer, and thought you'd purchased it, but in setting up your new computer you can't find any record of the purchase.
Resolution) You likely had the trial version, download it from our website and see if it looks familiar. If so, you can purchase a license now if you like, or use the trial. If not, using the form below and we'll search our records.

Problem) You're being told your name/key was temporary or expired.
Resolution) Versions of GenSmarts from 2003 didn't have "unlimited shelf life" keys. Contact us using the form below for a replacement key.

Problem) You were assigned a name/key at purchase time so you could download, but you didn't print it off and keep it somewhere you could find it...
Resolution) Complete as much of the form below as you can (the more you can remember, the greater the chances we'll find you) and we'll search our records.



Automated Retrieval Method 1) Our automated retrieval method is down at the moment. Use the "manual" method below, or try back next week.

Manual Retrieval Method 2) Fill out as much of the information below as you can - the more you remember the greater the chance we'll be able to authenticate your purchase.

 <= Your Last Name

 <= Your First Name

 <= eMail Address You Used At Purchase Time

 <= email Address You Want Us To Send A Name/Key To

 <= Approximate date purchased

 <= Last 4 Digits Of The Credit Card You Used To Purchase With

 <= Zip Code Of Your Billing Address At Purchase Time

 <= Your Phone Number At Time Of Purchase

 <= What website did you buy GenSmarts from?

 <= On an old GenSmarts printout, what does it say for LICENSED TO:

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