We've been gathering questions submitted via the "CONFUSED" button
in the software... an automated support agent built from the knowledge in these questions will be part of our upcoming website overhaul. In the interim,
we thought we'd simply start posting the questions and answers here to
at least get some information out. We did minimal editing so you're
seeing the questions as we get them and the answers will be very
concise. You may also want to visit the training page, http://www.GenSmarts.com/training.asp
to see the video FAQ topics we've done to date. And no, I didn't
actually count them so I don't know if there's 200 or not yet...
Q) What is the number after the name?
A) Record Id Number from your genealogy software.
Q) What is GSEST?
A) GenSmarts Estimated
Q) How do I remove a task from the to do list?
A) Use the ignore button.
Q) Why isn't the DAR Library listed?
A) We haven't inventoried it yet.
Q) Does gensmarts cover afghanistan?
A) No
Q) Is there Lessons for GenSmarts?
A)
We hope to have a full video available shortly. It may simply be free
with the CD purchase, or we may charge a nominal fee. We'll keep
posting free FAQ style videos at http://www.GenSmarts.com/training.asp
Q) How do I avoid submitting password to the University of Chicago gate to Genealogy.com?
A)
Something to try... leave the browser window open that GenSmarts is
using and GenSmarts will resuse it for subsequent searches. That
usually means you only have to go through one sign-on or access process.
Q) Transfer information to genealogy file..
A)
We've now made it possible for your record keeping software vendors to
take information directly from GenSmarts suggestions. TMG Version 6 is
an example of this. We don't have any plans currently to have GenSmarts
start changing your data.
Q) Can I make notes on the to do list?
A) Not currently, but it's and increasingly frequent request. I'd guess we'll get it in by June, 2005.
Q) Why does it tell me another program is already open?
A)
This error code comes from Windows, so it's probably telling you the
truth - something else is open and has a lock on the resource GenSmarts
wants.
Q) Save issues?
A) When GenSmarts saves your marks
(Found, Not Found, etc.) it does so by storing key information about
the person in question - RIN, name, birth and death details, etc. In
order to restore these marks on a subsequent run, these marks have to
be matched up to the individual again... if for some reason, a match
can't be found, it's logged in Save Issues for you to review.
Q)
I just uninstalled GenSmarts and reinstalled the new version, but the
box to enter my registration key is greyed out so I can't get out of
trial mode.
A) You installed the trial version, which only has a "trial mode". Install the registered version - see http://www.GenSmarts.com/installFAQ.asp
Q) Duplicate individuals
A) Use the RIN (that number in brackets next to the name) to tell people apart.
Q) Registration
A)
When you purchase from GenSmarts.com you get a name/key that's used to
activate the software. The GenSmarts forum, like most forums, requires
that you register yourself as a forum user before posting. These two
forms of "registration" are unrelated - the username and password for
the forum isn't the same as the name/key to activate the software.
Q) I don't get any suggestions in the to do list...
A)
You either have a filter on (or something in the <= SEARCH) box
that's limiting your view... or... GenSmarts couldn't understand your
place names or dates... or... your data doesn't exist in a time and
place where GenSmarts has record inventories.
Q) How do I remove a person from the suggestion list
Q)
Use the IGNORE button. Use the <= SEARCH first to focus in on just
the suggestions for this person, then you can tap the IGNORE button
multiple times to quickly get all that person's suggestions.
Q) How do I research a new person, not one included in any data file?
A) Use the QUERY tab.
Q) How do I include siblings of direct ancestors?
A)
There are no options currently on the scope of this filter. If you're a
TMG user, you can do this with a custom flag - see the help text for
the <= SEARCH input box.
Q) I downloaded this program twice. How do I know what one to delete?
A)
You don't need the install file, so you can delete all of them. If you
right click on the program GSEngine.exe and select properties, that'll
show you the version number. Try to keep the version you're using in
C:\Program Files\GenSmarts - it sure makes helping you easier when you
have a problem.
Q) Add genealogy.com to my list of paid subscriptions?
A) In GenSmarts, TOOLS...SETTINGS...Subscription tab
Q) Heritage quest
A) In GenSmarts, TOOLS...SETTINGS...Subscription tab There's a bug fix out for Godfrey access to this - see http://www.GenSmarts.com/versionHistory.asp
Q) Does GenSmarts use OneGreatFamily software?
A) No.
Q) On the "My Genealogy File" tab, under Data Facts, the Surnames item shows (Not Available). Why?
A)
Since you have a lot of people in your file, we didn't want to make you
wait a few more minutes for your suggestions, just so we could count
your surnames.
Q) How do I get my root person changed to the first person listed on the paf file?
A)
Find the person you want the press the TAG AS DIRECT ANCESTOR ROOT
button. Then press the FIND NEXT ROOT button and CLEAR TAG any people
you no longer want as roots.
Q) How do i transfer data to FTM 2005
A) By typing it into FTM 2005 - see http://www.gensmarts.com/training/training.asp?topic=makingChanges&title=Changes
Q) How does GenSmarts work with TMG?
A) Very well.
Q) Where can I get answers to a question if I don't have a sound card on my computer?
A)
In the software, HELP...GENSMARTS HELP... or from the Windows menu
START...PROGRAMS...GENSMARTS...GENSMARTS HELP... or review our user
forum http://www.GenSmarts.com/forum.asp, or review our Rootsweb list GenSmarts-L, or see the manual on your CD or at http://www.GenSmarts.com/manual.asp or email us at support@GenSmarts.com
Q) Error loading file. (EffDatabaseError) [Flashfiler: ffQuery execution failed
A)
Your install didn't work, or the shortcut you're using to start
GenSmarts has been corrupted. Uninstall GenSmarts. If you downloaded
the install file, re-download it. Re-install GenSmarts.
Q) How do I get gensmarts to redo the todo list?
A) FILE...REFRESH/REOPEN... It will redo the To Do list every time you run it.
Q) Why does GenSmarts redo the To Do List every time you run it, rather than saving it?
A) It's faster to do this than to do the analysis to figure out what has changed since your last analysis.
Q)
I would like to know why, when I imported my PAF file, with my husband
as the primary person, your program wouldn't accept him, but took
instead his grandfather on his father's side?
A) During setup,
GenSmarts takes a crack at suggesting who it thinks you might want to
tag as a direct ancestor, but it's just a suggestion. Tag whoever you
want on the MY GENEALOGY FILE tab.
Q) What is the number after the name?
A) Record Id Number from your genealogy software.
Q) What is GSEST?
A) GenSmarts Estimated
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